Your information.

Last updated: 3 October 2026.

Who is responsible

McNally Change and Transformation Consultants Ltd, trading as Do It Better, is the controller for its own business and website enquiry information. We are registered in Scotland, company number SC619958, at 2 Tupper Court, Hamilton, South Lanarkshire, ML3 7ZU. Contact our data protection lead at barry.mcnally@doitbetter.uk.

When we process information for a client as a processor, the client's instructions, privacy information and our contract govern that work.

Information we use

We receive the name, email address, optional organisation and message you provide through the contact form, along with subsequent correspondence. We may also hold professional contact details, client engagement records, associate and supplier information, and contract and payment records.

The website processes technical access information and temporary security data. Please avoid sending sensitive personal information or confidential project material through the form.

Why we use it

We use enquiry details to respond, understand your requirements and discuss potential work. Our basis is our legitimate interest in responding to business enquiries and managing professional relationships. Where you ask us to take steps towards a contract with you personally, we may instead rely on taking those steps at your request.

We process engagement information to perform contracts and manage client relationships; professional contacts' information is used for our legitimate interest in delivering and administering those relationships. We process financial and regulatory records to meet legal obligations. Consent is used where it is required for a separate activity, and can be withdrawn by contacting us.

Technical security measures support our legitimate interest in protecting the site and preventing misuse. Submitting an enquiry does not subscribe you to a marketing list. The website does not make solely automated decisions with legal or similarly significant effects.

Who receives information

IONOS provides this website's hosting and email delivery. Enquiries are emailed to enquiries@doitbetter.uk and held in our business mailbox; the form does not create an enquiry database on the website. Our IT and cloud service providers may process business information on our behalf. Where relevant to an engagement, information may be shared with appointed associates, professional advisers or authorities where legally required. We do not sell personal information.

How long we keep it

Our existing retention policy provides for website enquiries to be kept for up to 12 months unless further engagement arises. Client engagement documentation is normally retained for six years after completion; financial and accounting records for six years; and associate records for the engagement plus six years. A legal requirement or an unresolved dispute may affect the applicable period.

The form uses a session cookie for security. Hashed IP counters limit submission attempts in one-hour windows; expired counters are removed when the next valid submission is processed. These counters do not contain your message. IONOS's published web-hosting information describes an eight-week retention period for visitor data. See our cookie information.

International processing

Our service providers may process business information outside the UK. Where that constitutes a restricted transfer, an applicable adequacy arrangement or appropriate contractual safeguards are required. Contact barry.mcnally@doitbetter.uk for information about the arrangements relevant to your information and how to obtain a copy of applicable safeguards.

Your rights

Depending on the circumstances, you can request access, correction, erasure or restriction of your information, and data portability where it applies. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.

Your right to object

You can object to processing based on legitimate interests because of your particular circumstances. Contact barry.mcnally@doitbetter.uk to raise an objection or exercise another right.

Providing enquiry information is voluntary. We need a name, valid email address and a message to process the web form and respond; organisation is optional. You can email us directly instead.

Questions or complaints

Please contact us if you have concerns. You can also complain to the Information Commissioner's Office. You do not have to complain to us first.